Account deletion
Delete your Carpal account
This page explains how to request deletion of your Carpal account and which data is deleted or temporarily retained for legal, safety, accounting, and payment reasons.
Account deletion
How to request deletion
The request must come from the account owner. If the account has an active rental, debt, or open dispute, we will help close those obligations first.- In the app, open Profile → Account settings → Delete account.
- Review the consequences and confirm the action.
- If you cannot access the app, email privacy@carpal.kg with the subject “Delete Carpal account”. Include the phone number or email linked to the account.
- We may ask you to verify ownership through an available secure channel.
- After verification, we delete or anonymize the data within 30 days unless there is a lawful reason to keep specific records longer.
App: Carpal
Data that will be deleted
After the request is confirmed, the account is closed for normal use and personal data is deleted or irreversibly anonymized.- user profile, name, phone number, and email;
- active sessions, login tokens, and user settings;
- favorites, drafts, saved preferences, and optional materials;
- photos and documents that are not required for law, safety, disputes, or financial records.
Developer: Carpal
Data that may be retained
Carpal keeps only the minimum records needed for law, safety, accounting, payments, refunds, claims, or user protection.- completed booking history, agreements, payments, receipts, refunds, and deposits;
- records related to disputes, fines, damage, insurance, or legal cases;
- KYC, vehicle documents, and verification materials where required for compliance or investigation;
- security logs, technical events, and backups until the normal retention cycle ends.
Developer: Carpal
Retention periods
Important
Do not email passwords, full bank card numbers, or document copies unless Carpal asks for secure verification.