1. In the app
Open Profile → Account settings → Delete account, review the consequences, and confirm. The account owner must initiate the request.
2. Without the app
Email privacy@carpal.kg with the subject “Account deletion” and include the account phone number and name. Do not send a password, full card number, or an ID copy unless Carpal requests secure verification.
3. Verification and holds
Carpal verifies identity to protect the account. Active bookings, debts, open disputes, security investigations, or a legal retention duty may delay deletion of the relevant records.
4. What is deleted
Access is revoked, active tokens are invalidated, and the profile and optional materials are deleted or irreversibly anonymized and removed from ordinary product use.
5. What may remain
Carpal keeps minimum booking, payment, consent, safety, claim, and compliance records only for the applicable period. Backups cycle out within 90 days and are not used for ordinary operations.
6. Timing and result
Carpal confirms receipt and reports completion or a lawful retention reason. Email privacy@carpal.kg with questions or to request a copy of your data before deletion.